Written by Bob Janes
|
Friday, 17 October 2008 02:33 |
Q: . . . a Customer Relations Management System may be what I want . . .? A: I looked at several of these for a client running a training company a year or so back - most of them were aimed at targeted selling, identifying leads and tracking them through a sales process. One of the systems I looked at was 37Signals HighRise. It wasn't good for him but worked fine for me and I've used it ever since.
HighRise tracks clients, messages/notes, tasks and reminders - and not much else. It's simple and straightforward and very easy to use (unlike most of the other CRMs).
I keep it open in a browser tab all the time and when I have a client call or message I type in a little note, or paste in a message and everything is there in one place. (You can also email messages to your HighRise account and it will add them to the right client page but I don't often do this unless I'm travelling.)
Bob
PS I recommended CiviCRM or SugarCRM to the client but the transition was too much and he decided to stay with his creaky old but adequate Access database.
|
|
Written by Bob Janes
|
Monday, 13 October 2008 09:48 |
Mehrabian himself cautions - rather gently - against misuse (see extract below) Bob
". . .
Inconsistent communications -- the relative importance of verbal and nonverbal messages. My findings on this topic have received considerable attention in the literature and in the popular media. "Silent Messages" contains a detailed discussion of my findings on inconsistent messages of feelings and attitudes (and the relative importance of words vs. nonverbal cues) on pages 75 to 80.
Total Liking = 7% Verbal Liking + 38% Vocal Liking + 55% Facial Liking
Please note that this and other equations regarding relative importance of verbal and nonverbal messages were derived from experiments dealing with communications of feelings and attitudes (i.e., like-dislike). Unless a communicator is talking about their feelings or attitudes, these equations are not applicable. Also see references 286 and 305 in Silent Messages -- these are the original sources of my findings.
From his website |
|
Leadership programme for a CEO |
Written by Bob Janes
|
Monday, 13 October 2008 09:44 |
Q: My client is a CEO and what he would like to do is to take a couple of weeks maybe 2 x 1 week off to attend a residential course that is going to stretch his way of thinking.
A: This looks like a close match to the INSEAD Avira programme
This programme gives executives five days to take a close look at not just
their business, but also their relationship with 'stakeholders', to explore responsibilities and to reflect on their personal life. It gives them a week to ask themselves those questions perhaps others rarely - or dare not - ask them, and that with the pressure of business, they may not often ask themselves.
Bob
:: from an original post to the EuroCoach list |
Last Updated on Monday, 09 December 2013 13:14 |
|
|
|
<< Start < Prev 1 2 Next > End >>
|
Page 1 of 2 |