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Written by Bob Janes
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Friday, 17 October 2008 02:33 |
Q: . . . a Customer Relations Management System may be what I want . . .?
A: I looked at several of these for a client running a training company a year or so back - most of them were aimed at targeted selling, identifying leads and tracking them through a sales process. One of the systems I looked at was 37Signals HighRise. It wasn't good for him but worked fine for me and I've used it ever since.
HighRise tracks clients, messages/notes, tasks and reminders - and not much else. It's simple and straightforward and very easy to use (unlike most of the other CRMs).
I keep it open in a browser tab all the time and when I have a client call or message I type in a little note, or paste in a message and everything is there in one place. (You can also email messages to your HighRise account and it will add them to the right client page but I don't often do this unless I'm travelling.)
Bob
PS I recommended CiviCRM or SugarCRM to the client but the transition was too much and he decided to stay with his creaky old but adequate Access database.
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Written by Bob Janes
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Monday, 13 October 2008 09:48 |
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Mehrabian himself cautions - rather gently - against misuse (see extract below) Bob
". . .
Inconsistent communications -- the relative importance of verbal and
nonverbal messages. My findings on this topic have received considerable
attention in the literature and in the popular media. "Silent Messages"
contains a detailed discussion of my findings on inconsistent messages of
feelings and attitudes (and the relative importance of words vs. nonverbal
cues) on pages 75 to 80.
Total Liking = 7% Verbal Liking + 38% Vocal Liking + 55% Facial Liking
Please note that this and other equations regarding relative importance of
verbal and nonverbal messages were derived from experiments dealing with
communications of feelings and attitudes (i.e., like-dislike). Unless a
communicator is talking about their feelings or attitudes, these equations
are not applicable. Also see references 286 and 305 in Silent Messages --
these are the original sources of my findings.
From his website |
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Leadership programme for a CEO |
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Written by Bob Janes
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Monday, 13 October 2008 09:44 |
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Q: My client is a CEO and what he would like to do is to take a couple of weeks maybe 2 x 1 week off to attend a residential course that is going to stretch his way of thinking. A: This looks like a close match to the INSEAD Avira programme This programme gives executives five days to take a close look at not just
their business, but also their relationship with 'stakeholders', to explore responsibilities and to reflect on their personal life. It gives them a week to ask themselves those questions perhaps others rarely - or dare not - ask them, and that with the pressure of business, they may not often ask themselves.
Bob :: from an original post to the EuroCoach list
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