Welcome to ciamos

Bob Janes
Bob Janes

Thanks for passing by. I'm Bob Janes and this is my business website.

As you are reading this you are most likely running your own consulting or coaching business either on your own or within a larger organisation. It can get tough when you have to deal with all the facets of running a business and being sure that you deliver to your clients. 

I work with people like you who are looking to improve their professional lives.

I do this by working with them as a coach to help understand and work through the issues and opportunities, and also by helping them deal with some of the myriad 'How do I . . .?' questions that come up from day to day.

Over the years I've accumulated a lot of useful knowledge and where I can I'm making it available through this site. Some is freely available, but quite a lot requires you to register or to subscribe to get more access.

If you'd like to work with me, or to find some specific information, please ask.

More soon.



Client records
Written by Bob Janes   
Friday, 17 October 2008 02:33
Q: . . . a Customer Relations Management System may be what I want . . .?
A: I looked at several of these for a client running a training company a year or so back - most of them were aimed at targeted selling, identifying leads and tracking them through a sales process. One of the systems I looked at was 37Signals HighRise. It wasn't good for him but worked fine for me and I've used it ever since.

HighRise tracks clients, messages/notes, tasks and reminders - and not much else. It's simple and straightforward and very easy to use (unlike most of the other CRMs).

I keep it open in a browser tab all the time and when I have a client call or message I type in a little note, or paste in a message and everything is there in one place. (You can also email messages to your HighRise account and it will add them to the right client page but I don't often do this unless I'm travelling.)


PS I recommended CiviCRM or SugarCRM to the client but the transition was too much and he decided to stay with his creaky old but adequate Access database.
Mehrabian's 55:38:7 rule
Written by Bob Janes   
Monday, 13 October 2008 09:48

Mehrabian himself cautions - rather gently - against misuse (see extract below)


". . .

Inconsistent communications -- the relative importance of verbal and
nonverbal messages. My findings on this topic have received considerable
attention in the literature and in the popular media. "Silent Messages"
contains a detailed discussion of my findings on inconsistent messages of
feelings and attitudes (and the relative importance of words vs. nonverbal
cues) on pages 75 to 80.

Total Liking = 7% Verbal Liking + 38% Vocal Liking + 55% Facial Liking

Please note that this and other equations regarding relative importance of
verbal and nonverbal messages were derived from experiments dealing with
communications of feelings and attitudes (i.e., like-dislike). Unless a
communicator is talking about their feelings or attitudes, these equations
are not applicable. Also see references 286 and 305 in Silent Messages --
these are the original sources of my findings.

From his website

Leadership programme for a CEO
Written by Bob Janes   
Monday, 13 October 2008 09:44

Q: My client is a CEO and what he would like to do is to take a couple of weeks maybe 2 x 1 week off to attend a residential course that is going to stretch his way of thinking.

A: This looks like a close match to the INSEAD Avira programme

This programme gives executives five days to take a close look at not just
their business, but also their relationship with 'stakeholders', to explore responsibilities and to reflect on their personal life. It gives them a week to ask themselves those questions perhaps others rarely - or dare not - ask them, and that with the pressure of business, they may not often ask themselves.


:: from an original post to the EuroCoach list

Last Updated on Monday, 09 December 2013 13:14
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